IT Support Specialist

Cozymeal

Software & Data

Responsibilities:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops and software
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Handling email deliverability issues
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Documenting processes and performing diagnostic tests.

Requirements:

• A bachelor’s degree in computer science, information technology, or similar.
• 5+ years of experience as an IT support specialist.
• Certifications are preferred, but not required.
• Exceptional ability to provide technical support and resolve queries.
• Experience working with remote teams and bringing issues to resolution.
• In-depth knowledge of computer hardware, software, and networks.
• In-depth knowledge of email system
• Ability to maintain confidentiality of company information
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time, be responsive and effectively prioritize numerous projects at one time.